This policy was superceded by a new one on May 1, 2018. Please go here for the current policy.
Thank you for reviewing the Boeing Online Services Privacy and Cookie Policy (“Policy”). This Policy applies to any of The Boeing Company and its family of companies (“Boeing”) enterprise online services and related offerings (“Services”) that display or link to this Policy. Boeing’s general products, websites (“Sites”), and services are governed by the Boeing Privacy and Cookie Policy unless indicated otherwise.
Many of Boeing’s Services are intended for use by organizations. If you interact with our Services through an account provided by your organization, the organization may administer your Services account, and control and access your data, including the contents of files stored on our Services. If your organization is administering your use of our Services, you should direct privacy inquiries to your organizational administrator. Boeing is not responsible for the privacy or security practices of organizational customers, which may differ from those set forth in this Policy.
Our Services may enable purchase, subscription, or use of other products and online services from Boeing or third parties with different privacy practices, and those other products and online services will be governed by their respective privacy policies.
Customer Data
Customer Data is all data, including traveler profiles, maintenance records, and other text or image files provided to Boeing by you or your organization through use of our Services. Customer Data will be used to provide the Services, including compatible related purposes. For example, we may use Customer Data to provide a personalized experience, improve service reliability, combat spam or other malware, or improve features and functionality of the Services.
Boeing processes Customer Data under the direction of organizational customers, and has no direct control or ownership of the personal data it processes. The organizations are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring Customer Data to Boeing for processing purposes.
Account Data
Account Data is information provided to Boeing during sign-up, purchase, or administration of the Services. Account Data includes the names, addresses, phone numbers, and email addresses you provide, as well as aggregated usage information related to your organization’s accounts and administrative data. We use Account Data to provide the Services, complete transactions, service the account, and detect and prevent fraud.
We may use Account Data to contact your organization to provide information about accounts, subscriptions, billing, and updates to the Services, including information about new features, security or other technical issues. We may also contact your organization regarding government or other third-party inquiries we receive regarding its use of the Services. You or your organization will not be able to unsubscribe from these non-promotional communications. Subject to contact preferences, we may also send promotional communications about our products and services. You may manage your contact preferences in your account profile or by contacting your Boeing sales representative.
With limited exceptions, Boeing processes Account Data under the direction of its organizational customers, and has no direct control or ownership of the personal data it processes. The organizations are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring Account Data to Boeing for processing purposes.
Payment Data
Organizations who make purchases will be asked to provide information, which may include payment instrument number (e.g., credit card), name and billing address, the security code associated with the payment instrument, organizational tax ID, and other financial data (“Payment Data”). We use Payment Data to complete transactions, as well as to detect and prevent fraud. When you provide Payment Data online, we may store that data to help you complete future transactions.
You may update or remove Payment Data associated with your organization’s account by logging in to individual Services or by contacting customer support. After you close an account or remove Payment Data, however, Boeing may retain that information for as long as reasonably necessary to complete transactions, to comply with Boeing’s legal and reporting requirements, and to detect and prevent fraud.
Support Data
Support Data is the information we collect when you contact or engage Boeing for support. It may include information you submit in a support request, or about the condition of the device and the app where a fault occurred, including error-tracking files. We use Support Data to resolve your support incident.
In addition to using Support Data to resolve your support incident, we also use it to operate, improve and personalize the products and services we offer. Phone conversations, online chat sessions, or remote troubleshooting sessions with support professionals may be recorded and/or monitored. Following a support incident, we may send you a survey about your experience.
Telemetry Data
Telemetry Data is the information we collect that tells us how our Services are performing and being used. It includes information about when and how long a Service is used, which features are accessed, and the physical location of devices used to access our Services. It may also include information about hardware, software, and other details gathered related to usage, authentication, diagnostics, errors encountered, or the condition of the device and the Service when an error occurred.
In addition to using Telemetry Data to resolve common incidents related to our Services, we also use it to operate, improve and personalize the Services we offer.
Cookies
We use cookies, which are small data files placed on your device by a website when you visit. We may use cookies set by us or other companies for tracking purposes or to make our Sites and Services easier to use. Cookies are currently the best way to effectively identify unique website visitors and understand how they navigate our Sites and Services. Like many websites, we do not currently respond to “do not track” browser headers. But with most internet browsers, you can take steps to limit tracking by erasing cookies from your device and by setting your browser to block all cookies or warn you before a cookie is stored. Cookies offer enhanced functionality to the user, but whether you allow a cookie to be placed on your device is up to you.
In some instances, Boeing uses tracking scripts or "tracers" that recognize a unique identifier from a cookie placed on your device by another website. These are used by Boeing to gauge the success of our programs, such as advertising campaigns. For instance, we may use a tracer to determine whether you visit our employment pages after visiting a resume or career site where we placed a banner ad.
While our cookie names may change over the course of time, they generally fall into the following categories: