We are designing quality into every aspect of our business, and driving personal accountability to ensure quality in everything we do and in everything we deliver.

By investing in our people and infrastructure, we are strengthening our processes and systems, and actively growing our highly skilled Quality team. Our people are working together to achieve stability throughout our production system, and delivering first-time quality—every time. We are enhancing the visibility of our processes to improve root cause analysis and to increase transparency with our regulators and other stakeholders.

Delivering quality with a focus on integrity, safety and sustainability is fundamental to our mission.

Operating in a rapidly changing environment with a growing range of global competitors, our people remain our best competitive advantage.
 
Our Quality team members spend their days in our production facilities, checking everything that goes onto every product and service we provide. You’ll see them on the factory floor inspecting wiring connections, measuring the dimensions of holes drilled into metal and composite parts; and validating specifications of parts delivered from suppliers to ensure we achieve the highest quality standards. Everything is done with an intense focus on meeting the requirements set by our regulators.

These are critical roles in our company, and they work in close partnership with our manufacturing and safety teams to ensure that everything we deliver is built with safety, quality and integrity. We do this for the millions of people who fly on Boeing airplanes; military personnel around the world who depend on our products to keep them safe, and countless others who rely on the satellites and space vehicles that we build and launch.

• A business management system to manage and improve product and service quality.
• Align our outcomes to our regulators, customers, and teammates.
• Invest and empower our teammates to strengthen and elevate a proactive risk-based culture.

We need remain steadfast in our commitment to deliver safe products and services to our customers, while continuously striving for first-time quality in partnership with our suppliers from around the world.

The Boeing Quality Management System (QMS) is based on AS9100 which is the internationally recognized and premier aerospace QMS standard. Boeing, as well as other major aerospace manufacturers, flow down AS9100 certification and compliance to its suppliers in order to enable effective and efficient processes that meet multiple customer, statutory and business requirements.

QMS and the company’s Safety Management System (SMS) work together and are built into the company’s organizational structure policies, processes, procedures and resources. Our customers and our regulators have extremely high expectations of Boeing, and these systems help to operationalize safety and quality in order to meet those expectations.