Carole Murray is vice president of Total Quality for Boeing Commercial Airplanes, and chair of the Enterprise Quality Operations Council. She leads the focus on driving quality excellence and adopting standardized best practices across the global organization. Within Commercial Airplanes, she drives efforts to ensure first-pass quality throughout the value stream, including the global supply chain and all supporting functions. Murray works to continuously enhance the relationship between Boeing and the Federal Aviation Administration, and to achieve key objectives as Boeing implements its Safety Management System. She also leads and promotes culture initiatives that improve quality and compliance in every aspect of the business.
Murray previously was senior director of Quality for the 787 Program, responsible for the program’s Quality Management System. She partnered across the enterprise to enhance customer relationships and execute program strategies, including implementing principles of the One Boeing Production System to foster a culture of first-pass quality, compliance, standards and continuous improvement.
Prior to that role, Murray was the 787 Production Engineering Chief Engineer. She was responsible for leading the development and implementation of the 787 build plan across Everett, Wash. and North Charleston, S.C. final assembly production lines. She led the oversight of tooling, liaison, manufacturing engineers, programmers, customer engineers, and weights analysts for the Composite Fabrication Center, Mid/Aft body Assembly and Integration, Final Assembly, and Delivery. In addition, Murray provided production engineering leadership and helped lead the enterprise Fall Hazard Elimination Team. She was also senior manager in Manufacturing Engineering, Skill Team Leader, an Operations senior manager and Mid-body Business Operation Program leader.
Murray first joined Boeing in 2004 as an intern in Flight Controls for commercial aircraft, then returned for a second internship with the C-17 Globemaster in Charleston.
Murray holds a Bachelor of Science degree in Aerospace Engineering from North Carolina State University and a Master of Science degree in Organizational Management from Charleston Southern University. She now resides in Puget Sound and still serves on the board of One80 Place homeless shelter in Charleston, S.C. and is the assistant director of the nonprofit organization Honor and Remember South Carolina, recognizing fallen heroes and their families.